Updated 10/12/18

Cloud9 software does not require any physical hardware. However, other third-party software may be required for unique business purposes; e.g., models, tracing and presentations, and require additional hardware.

Please speak with your local IT consultant for setup, configuration, management and support considerations.

Note: Most Apple models will work except for the earlier clam shell models.

Hardware Feature Minimum System Requirements Recommended System Requirements
Architecture 32-bit 64-bit
Processor 1.8Ghz 2.4Ghz+
Memory 4GB of RAM 1 ≥ 4GB of RAM
Storage (space) N/A N/A
Monitor Any monitor that can support a resolution of 1366 x 768 or higher 2 Any monitor that can support a resolution of 1920 x 1080 or higher


1 2GB of memory can work for some general use cases; however, out of browser usage will be impacted and limited under certain conditions. In addition, the computer system may incur a performance impact based on environment configuration.

2 A lower resolution screen may work, but it will not provide the best visibility across our application. Some sections of the software may not be able to be displayed in their entirety. Please call an implementation specialist to connect and test the resolution with our demo product.

This section outlines operating systems currently being used and products with an end-of-life (EOL) status.


Operating System Internet Explorer 11 Firefox 12+ Safari 4+
Windows Server 2008 R2 þ þ
Windows Server 2012/R2 þ
Windows 7 þ þ
Windows 8.1 þ þ
Windows 10 þ þ þ
Apple OS X 10.4.11+ þ þ þ


Note: Regardless of the web browser, if you are using Silverlight instead of HTML5, the latest version of Microsoft Silverlight is required; Silverlight is freely available.


Microsoft issued end-of-life (EOL) status for the following:

  • Windows XP on April 8, 2014
  • Windows 8 on January 12, 2016
  • All versions of Internet Explorer (IE) EXCEPT IE 11 on January 12, 2016
  • Windows Vista on April 11, 2017

For these EOL products, Cloud9:

  • Cannot guarantee future compatibility with future versions Cloud9 software as a service
  • Has ended its support of these EOL products.

Cloud9 will continue to support:

  • Windows upgraded to 8.1
  • IE 11

This section outlines browser recommendations and support for HTML5 and Silverlight.


Platform Recommended Supported
Windows Chrome; latest version

MS Edge; latest version

Firefox; latest version

IE 11

Mac Chrome; latest version


Firefox; latest version

Safari; latest version

iPad Safari ; latest version Chrome; latest version
Android Chrome; latest version N/A
Linux N/A Chrome; latest version


Platform Recommended Supported
Windows IE 11 Firefox ESR
Mac Firefox ESR Safari; latest version

Internet Connection

  • Each office requires its own dedicated connection to the Internet.
  • Offices with existing non-cable-based Internet connection services should consider switching to cable service.
    • Cable service offers higher down/up speeds as compared to other service options (e.g., T1, ADSL, ADSL2+, DSL).
    • Cable service will prove to be a better value in a cost/benefit analysis.
  • Minimum upload and download speed requirements at each office location may vary based on office acceptable use policies, the number of systems at each location and various use cases, etc.
    • When deciding how much bandwidth is needed, 1 Mb/s download rate for each computer and 0.5 Mb/s upload per computer are our minimum recommendations.
    • Larger offices are not expected to have an upload speed above 20 Mb\s.
  • Offices using Voice over IP (VoIP) should consider setting up network-based quality of service controls to ensure office-based internet usage doesn’t affect the quality of the VoIP.
  • Cloud9 recommends that new office locations should use a local cable provider, if available.
  • Cloud9 recommends, but does not require, that all offices have a secondary internet service provider.
    • The primary and secondary service should not be using the same connection type.
    • If using cable as the main provider, a Wi-Fi hot-spot from a cell phone carrier or DSL as the secondary service could be used.
    • For pre-existing offices locked into a contract with a non-cable service provider, consider signing up for cable service as the primary service connectivity choice. The non-cable service can essentially, then, serve as a secondary backup service option. Speak with your local IT consultant for additional guidance.

Local Area Network

An office-hired IT consultant should:

  • Assess office-based network hardware and its related physical connectivity.
    Over time, offices may move equipment and re-connect equipment (e.g., damaged or loose cables, misconfigurations, etc.) that may cause lost in performance and can negatively affect the Cloud9 software.
  • Ensure the latest firmware updates are installed on all network equipment.
    Firmware refers to the operating system on a hardware device. Outdated firmware can result in odd and hard-to-troubleshoot user experiences due to faulty device code.


Most newer generation printers should work with Cloud9 software.

  • Check manufacturer documentation for compatibility for printers.
  • Ensure the printer’s driver can handle custom paper sizes.


Printers need to be either:

  • Directly connected to user systems; OR
  • Be configured to sit on/connect to the network in a standalone way

Optional Requirements

Cloud9 Print Router is an optional application/service feature that can be used in conjunction with as a service. The Cloud9 Print Router:

  • Provides enhanced printing efficiencies when using Cloud9 software as a service.
  • Must be installed on a Windows-based PC; it is not Mac compatible at this time.

Recommended Printers

  • HP LaserJet P1102w works well for appointment tickets, has a fast warm-up time and can use short paper.
  • Dymo Label Writer 400 and a Dymo print server, especially for the MAC environment. The Dymo print server is inexpensive and overcomes many obstacles of Dymo paper size issues.
  • Brother HL4150CDN and Samsung Multifunction laser printer for bulk and color printing

Scanners and Imaging Devices

Most newer generation document scanners should work with Cloud9 software.

Note: Cloud9 currently does not store 3D images or models. However, compressed versions can be stored in the Cloud9 document cabinet if the corresponding viewer is installed on the machine where the compressed versions will be viewed.

TWAIN Driver

A TWAIN driver is required to be able to put a document directly in the Cloud9 document cabinet without first copying the document to the system’s desktop.

  • TWAIN drivers are available for most PC-based digital machines.
    Contact the device’s manufacturer to inquire about compatibility and supportability.
  • To use Cloud9’s acquire function for TWAIN drivers, Cloud9 requires the My Documents folder to point at the local system’s hard drive.Note: For networked office environments, the My Documents folder on systems may be mapped to a network drive. In those cases, the offices would need to use the Cloud9 import function instead of the acquire function.
  • Cloud9 currently cannot integrate with a TWAIN driver on Apple devices.
    You can still scan on a MAC but will have to use Cloud9’s import feature instead of acquire feature.
  • If Kodak imaging software is being used, contact Kodak support to get special instructions to follow to use a TWAIN driver.

Flatbed scanners

Flatbed scanners can be used to input records if analog machines are used.