FAQ

Cloud9Ortho  

What is the Cloud?

The cloud is something you have probably already been using and don't even know it. If you use Gmail, Yahoo or Hotmail as your mail client you are technically using the cloud. It is the ability to access data over an internet connection. The cloud is a style of computing in which IT related capabilities are provided as a service so you do not need to know how it all works, it just does!

What are some other examples of cloud services?

As mentioned above, Gmail, Yahoo and Hotmail are all common ones being used, but other cloud services are Google Apps, Salesforce.com, Amazon.com and Apple iCloud.

Is my data safe in the cloud?

Your data is actually more safe in the cloud than in your office. Let's compare it to banking. Where do you keep your money? At home under a cushion or in a closet? Probably not! You keep it in a bank because it is much safer there. They have security cameras, guards and vaults. The same is true with your data for your practice. Your server is much more vulnerable in your office than it is in a secure, locked down data center. Simon Crosby, the CTO of Citrix Systems, said, “Anyway you look at it, the bottom line is clear: The online world may be getting more dangerous by the day – but the cloud is safer than ever.”

What happens if my internet connection goes down?

While losing your internet connection is becoming more rare by the day, it is possible it could happen. Reliability is at an all time high and the internet is getting faster and more reliable by the day. If you would like a back-up, you could purchase a broadband wireless hot spot from AT&T, Verizon, Sprint or Clear and have a backup for your internet.  You can also run DSL and Cable internet and if one goes down the other one will pick up without you even noticing. While most offices will never need this, some doctors like the peace of mind.

You are the first true cloud product in the Orthodontic industry, if the cloud is popular why hasn't someone else come out with a cloud solution?

That is a very good question, but you can't build a new cloud product overnight. Cloud9Ortho has been in development for over 3 years and has over 120 years of orthodontic experience behind it. Cloud computing has been in the medical world for the past 5 years and it is hard to find a non-cloud solution for a medical clinic now. We predict the orthodontic industry will be the same in the next 10 years. In fact Dr. Howard Farran, the publisher of DentalTown recently said, “If there are any practice management software companies out there that want to ensure they're still competing in the next five to 10 years, they need to focus on moving to the cloud. In fact, if their number- one priority isn't getting their next platform out on the cloud, they might be in trouble.”

Should I just wait for my current practice management solution to come out with a cloud solution?

While we can't predict what the other software companies are doing, we do know that we have a tremendous head start and will always strive to be the innovator, leader and cutting edge software on the market. If you want the benefits of the cloud, you may be waiting a long time for your current practice management software to release a cloud solution.

Do you have special packages for new grads?

Absolutely! We understand you are just coming out of school and we want to partner with you to allow unlimited grow potential. Cloud9Ortho is not only affordable for new grads it will greatly reduce your IT cost. You no longer need to buy an expensive server or have an IT company install a networking infrastructure. You cou can use a Mac, PC or a combination of both! No emulators required!

Does Cloud9Ortho offer an imaging solution?

Yes! Cloud9Ortho offers a basic imaging solution that keeps getting more and more robust!

Do I need virus protection and other programs on my computer if I choose Cloud9Ortho?

Yes, you will still need a virus protection program to protect yourself against the crazy internet. Your staff could still open up infected emails so you need to make sure your are protected.  This is a great article from Orthobanc about the threat of Malware. Read it HERE. You will not have to have MS Office or any other word processing program as we have built a word processing program into Cloud9Ortho! 

How much is Cloud9Ortho?

Just as your staff won't answer that question over the phone without you seeing the patient for a dignosis, we need to diagnose your current situation and then we provide you a price. Give us a call today at 1-800-394-6050 option 1 to learn more!