Join the Cloud 9 Team!

Cloud 9 Software is a cloud-based practice management solution for Orthodontics, Pediatric Dentistry, Group Practices, & Dental Support Organizations (DSOs).  With over 100 years of development experience, customers trust our software to help with patient management, appointment scheduling, billing, treatment plans, and more.  Our success and rapid growth are a direct reflection of the care that we provide to our customers. For our employees, Cloud 9 Software offers medical, dental, and vision benefits, 401K, competitive salary and a tight-knit, results-driven work environment. Join us at Cloud 9; you are going to like it up here!

Technical Support Representative  

Description:
Cloud 9 Software is seeking a Technical Support Representative to join our team. Our representatives work with clients to identify, troubleshoot, and resolve support requests over the phone and through email.  The ideal candidate should be service oriented, highly focused, and a motivated self-learner with professional communication skills.

Responsibilities:
•    Establish strong rapport with clients while providing the appropriate technical and product information.
•    Maintain a working knowledge of the Cloud 9 Software program as the features grow in number and complexity.
•    Participation in scheduled testing of all new features and changes to the software including communication with the development team.
•    Log all support issues and requests.
•    Initially, the shift will be primary business hours (9:00 a.m. to 6:00 p.m. ET).  Eventually, some positions will move to the evening shift (10:00 to 8:00 p.m. ET).

Your skill set will need to include:
•    2+ years of experience working in customer service, preferably in a call center.
•    Experience communicating complicated concepts and training clients how to use software.
•    Must have excellent verbal and written communication skills
•    Excellent customer service skills
•    Ability to work with competing priorities and the ability to work independently.
•    Proficiency with PC’s and Mac’s including a working knowledge of computer troubleshooting, peripheral and software installation and troubleshooting.

These factors are a plus:
•    Orthodontics or dental industry experience
•    MCSA Certification (Provide Key Technology) or Equivalent
•    Windows OS (Windows 7, Windows 8, Windows 10)
•    SQL Server 2000, 2005, 2008 R2, or 2012, 2016 (Any SQL knowledge)
•    Microsoft Office

CLICK HERE TO APPLY or
Send your resume to careers@cloud9.software - please include TSR in the subject line.

System Developer

Description:
If you are a rock star C# .Net programmer looking for a growing technology company, you may be a great fit for Cloud 9 Software.

Your skill set will need to include:
•    2+ years programming experience in C# .Net
•    5+ years programming experience
•    2+ ASP.Net MVC programming experience
•    Strong analysis and design skills
•    Excellent oral and written communication skills
•    You must be a self-starter who works well with others

CLICK HERE TO APPLY or
Send your resume to careers@cloud9.software - please add System Developer in the subject line.