In our first ever blog post at Cloud9Ortho we wanted to share with you some feedback from one of our users, Dr. Ron Maddox. We asked Dr. Maddox four questions and his responses are below. We have the best users!
HOW HAS USING CLOUD 9 ORTHO CHANGED YOUR PRACTICE?
Streamlined our workflow & diagnosis/treatment planning process
Simplified our IT, data backup, charting, contracts & collections
Strengthened our communication with patients, parents & referrals
Seamless integration with our digital records system
Superior remote access to practice & patient data on multiple devices & operating system
HOW HAS YOUR EXPERIENCE WITH SUPPORT BEEN?
Support has been outstanding throughout the entire process with Cloud9Ortho! All aspects of our relationship with the Cloud9 Support Team has been stellar & after working with their team for over a year, I realize that it is truly the foundation of the Cloud9 “DNA”. From our initial contact with sales, through the data conversion and the installation & training of the system--everyone in support has been remarkably professional, knowledgeable & helpful. “Support” at Cloud9Ortho is NOT some off-site technician with a headset answering the phone—it is a real member of the Cloud9Ortho Team that truly understands the functionality of their system & the daily challenges that doctors & staff members face running an orthodontic practice.
WHAT KIND OF COST SAVINGS HAVE YOU SEEN?
The cost efficiency of using a “true” cloud based system was the primary driver for switching to the Cloud9Ortho system. The equipment cost savings of eliminating a server-based system was significant. When you realize that each workstation is connected to the software & data in the “cloud” & that you are no longer concerned about time consuming software upgrades, data backup & the inevitable on-site IT expense, the savings are even more substantial. I personally also saved an additional $4,000-5,000 by using my own laptop attached to a monitor at each location & my home office, which eliminated the cost of 3 additional workstations. The cost savings of employee efficiency is difficult to calculate, but it is truly “priceless”—they are able to spend more time communicating with the patients & parents & less time dealing with technical issues that I believe creates a more caring environment for everyone.
IF AN OFFICE CALLED YOU THAT WAS CONSIDERING CLOUD9ORTHO, WHAT WOULD YOU TELL THEM?
I would tell any doctor looking to convert or upgrade to a true cloud based orthodontic practice management system that they do not need to look any further than Cloud9Ortho. The beauty of the system is that it is customizable to your style of practice—whether you have one small part-time practice or multiple doctors working several different locations, it infinitely expandable to fit your needs. Cloud9Ortho’s system will significantly reduce your IT cost immediately & over the life of your practice, which will make you more efficient & profitable. The safety & security of all your patient records & information is infinitely more secure with the Cloud Ortho system than with any other server based system that I have used. The entire Cloud9Ortho Team is more knowledgeable, friendly & trustworthy than any other software system provider that I have ever worked with during my career. Everyone on the Cloud9Ortho Team consistently works very hard to provide the best end-user experience & they are constantly innovating & working to improve their system.
Dr. Ron Maddox practices in San Dimas, CA and has been practicing for over 22 years. Dr. Maddox is a member of the AAO, PCSO, ADA and CDA.